Aftercare Services

PSCo customers get access to industry-leading aftercare services from Mi Support.

As the official service and repair centre for our LED vendors, our in-country after-sales service includes providing your manufacturer warranty with repairs undertaken in the UK. We offer additional services such as zero failure warranty extensions down to a single pixel and optional enhanced next business day onsite engineering support services as well as access to our 24/5 technical helpdesk and LED deployment training programs.

With PSCo, we have you covered every step of the way.

In safe hands with Mi Support

All PSCo aftercare services are delivered through Mi Support, the value-added service department of the Midwich Group.

Mi Support is a trade resalable enhanced aftercare warranty that can be purchased on any brand of hardware supplied by PSCo/Midwich in the UK and Ireland.

Manufacturer accredited service centre

We are the only authorised service and repair centre for our LED vendors including Absen, Aluvision and LG in the UK & Ireland.

As the official service partner for all in- and out-of-warranty repairs, channel partners will receive the best possible support services for complete peace of mind when purchasing LED through PSCo.

Enhanced Warranty

All displays come with a manufacturer-backed warranty that covers all components supplied.

In addition, we offer an enhanced all-in-one support package that includes next business day onsite assistance, extended warranties with 1-5 years cover and unlimited access to our helpdesk and technical support.

Clients with Mi Support will receive a guaranteed faster resolution when things go wrong and an on-demand support service to maintain continuity of their operations supported by a 24/5 helpdesk.

Helpdesk support

Our experts are on hand 24/5, ready to help whenever you need them.

All customers get access to our dedicated UK troubleshooting hotline and email support to help resolve issues remotely or to arrange for onsite technical support, if and where needed.

If you need help, call us on 01344 959444 or email misupport@psco.co.uk.

Onsite assistance

To ensure systems run smoothly throughout the product’s lifecycle, our engineers can attend your client’s site for training, maintenance, setup and configuration support.

Once the product has been installed, we can act as a silent extension of your own team, complementing or enhancing any existing service contracts to ensure SLAs are met.

LED pixel repair

Our in-house pixel surgery specialises in fixing all LED modules from 0.9mm and above. We support repairs on indoor and outdoor LED products.

As the official repair centre for our vendors, we provide in-country fixes for all LED products in case of dead pixels or physical damage. No need to wait around for factory returns, our fast turnaround ensures your fixed installation and retail displays are up and running again in no time.

Spare parts

In the unlikely event of failure, we stock a large range of components to support your systems.

Above access to spare parts, clients with a Mi Support assurance contract can benefit from replacement products dispatched the next working day* with full technical support.

We hold inventory of all parts including a wide range of batch-specific IC chips and SMDs as well as power supplies, bracketry and other accessories to ensure the fastest possible turnaround for minimum downtime.

Calibration services

To ensure optimal performance of the LED screen throughout its lifespan, we provide specialist calibration services that make sure colours and brightness levels remain consistent for all LED modules on the display.

* Next business day onsite assistance and product replacements only available to customers of PSCo Mi Support Enhanced Warranty package.

Aftercare Support